{"id":214,"date":"2022-05-12T17:17:42","date_gmt":"2022-05-12T17:17:42","guid":{"rendered":"https:\/\/interactivehpc.dk\/?page_id=214"},"modified":"2025-06-11T08:55:59","modified_gmt":"2025-06-11T08:55:59","slug":"support-2","status":"publish","type":"page","link":"https:\/\/interactivehpc.dk\/?page_id=214","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-columns gp-gutenbergpro-eb267 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gp-gutenbergpro-7bf3e has-ihpc-primary-2-tint-15-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns gp-gutenbergpro-3c07d is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gp-gutenbergpro-70974 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"gp-gutenbergpro-bf8b1 wp-block-paragraph\"><strong>Interactive HPC operational status<\/strong><br><em><sub>Please note, that this status only reflects technical issues with the cluster\/computer. Other issues, such as user overload, are only visible to Back Office personnel. A setup ensuring user access to this information is underway.<\/sub><\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom gp-gutenbergpro-84ed7 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0851a425 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/status.cloud.sdu.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Operational Status<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns gp-gutenbergpro-9b7e2 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gp-gutenbergpro-e376f is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<h2 class=\"wp-block-heading gp-gutenbergpro-6e1c7\">Front Office Support<\/h2>\n\n\n\n<p class=\"gp-gutenbergpro-bd0f3 wp-block-paragraph\">Contact your local front office for assistance with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guidance with apps on the platform<\/li>\n\n\n\n<li>Writing utility scripts for customising apps to accommodate user needs<\/li>\n\n\n\n<li>Troubleshooting when encountering problems with the platform<\/li>\n\n\n\n<li>Reporting system errors to Back Office<\/li>\n\n\n\n<li>Data management support<\/li>\n\n\n\n<li>Providing user with <a href=\"https:\/\/interactivehpc.dk\/?page_id=212\" data-type=\"page\" data-id=\"212\">relevant links<\/a> to user guide etc.<\/li>\n\n\n\n<li>Providing information about <a href=\"https:\/\/interactivehpc.dk\/?page_id=102\" data-type=\"page\" data-id=\"102\">different usages<\/a> and advantages of Interactive HPC<\/li>\n<\/ul>\n\n\n\n<p class=\"gp-gutenbergpro-3d9b6 wp-block-paragraph\">If the issue requires Back Office support, your Front Office will handle the redirect.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column gp-gutenbergpro-b4b09 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.33%\">\n<figure class=\"wp-block-image size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/interactivehpc.dk\/wp-content\/uploads\/2022\/08\/user-support-1024x576.png\" alt=\"\" class=\"wp-image-749\" style=\"width:780px;height:438px\" srcset=\"https:\/\/interactivehpc.dk\/wp-content\/uploads\/2022\/08\/user-support-1024x576.png 1024w, https:\/\/interactivehpc.dk\/wp-content\/uploads\/2022\/08\/user-support-300x169.png 300w, https:\/\/interactivehpc.dk\/wp-content\/uploads\/2022\/08\/user-support-768x432.png 768w, https:\/\/interactivehpc.dk\/wp-content\/uploads\/2022\/08\/user-support.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns gp-gutenbergpro-6de95 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gp-gutenbergpro-a959d is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left gp-gutenbergpro-e66f4\">Contact your local Front Office for support<\/h3>\n\n\n\n<p class=\"gp-gutenbergpro-40607 wp-block-paragraph\">There are eight Front Offices &#8211; one for each university &#8211; that take care of their own users. The local Front Offices are responsible for any Interactive HPC support their users may need, and provide both HPC and data management support.<\/p>\n\n\n\n<p class=\"has-text-align-left gp-gutenbergpro-33bbb wp-block-paragraph\">Contact the Front Office at the university you are affiliated with for: 1) help with data management related to Interactive HPC -UCloud, 2) help getting accustomed to using the HPC resources, 3)  general user support related to Interactive HPC &#8211; UCloud.<\/p>\n\n\n\n<p class=\"gp-gutenbergpro-105e1 wp-block-paragraph\">For more information on Front Offices see&nbsp;<a href=\"https:\/\/www.deic.dk\/en\/Front-Office\">https:\/\/www.deic.dk\/en\/Front-Office<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column gp-gutenbergpro-d840f is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"gp-gutenbergpro-3a2d3 wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"https:\/\/serviceportal.aau.dk\/serviceportal?id=emp_taxonomy_topic&amp;topic_id=82a253e8838fc21053711d447daad328\" target=\"_blank\" rel=\"noreferrer noopener\">Aalborg University \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:deicfrontoffice@au.dk\" target=\"_blank\" rel=\"noreferrer noopener\">Aarhus University \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:support@escience.sdu.dk\">University of Southern Denmark &#8211; SDU \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:rdm@cbs.dk\">Copenhagen Business School \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:hpc-frontoffice@itu.dk\">IT University of Copenhagen \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:KU-IT-datalab@adm.ku.dk\">University of Copenhagen \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:escience@ruc.dk\">Roskilde University \u00bb<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"mailto:deic-frontoffice@dtu.dk\">Technical University of Denmark \u00bb<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"gp-gutenbergpro-2ed9c wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns gp-gutenbergpro-efc1f has-ihpc-primary-2-tint-15-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gp-gutenbergpro-18fcd is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h4 class=\"wp-block-heading gp-gutenbergpro-25ab5\">Helpful links for Interactive HPC users<\/h4>\n\n\n\n<p class=\"gp-gutenbergpro-fcf4e wp-block-paragraph\"><strong>User Guide<\/strong><br><sub><em>Visit the user guide for detailed information on how to get started, how to navigate and launch jobs.<\/em><\/sub><br><sub><em>The user guide also includes video tutorials for users.<\/em><\/sub><\/p>\n\n\n\n<p class=\"gp-gutenbergpro-3a91d wp-block-paragraph\"><a href=\"https:\/\/docs.cloud.sdu.dk\/index.html\"><code>https:\/\/docs.cloud.sdu.dk\/index.html<\/code><\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"gp-gutenbergpro-4e876 wp-block-paragraph\"><strong>Direct link to UCloud<\/strong><\/p>\n\n\n\n<p class=\"gp-gutenbergpro-d8eb0 wp-block-paragraph\"><em><sub>Ready to start using Interactive HPC. Sign in to UCloud<\/sub><\/em><\/p>\n\n\n\n<p class=\"gp-gutenbergpro-0b5b1 wp-block-paragraph\"><a href=\"https:\/\/cloud.sdu.dk\/\"><code>https:\/\/cloud.sdu.dk\/<\/code><\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"gp-gutenbergpro-ec91b wp-block-paragraph\"><strong>FAQ<\/strong> <br><sub><em>Frequently asked questions from UCloud users &#8211; both researchers and students. <\/em><\/sub><\/p>\n\n\n\n<p class=\"gp-gutenbergpro-71e94 wp-block-paragraph\"><a href=\"https:\/\/docs.cloud.sdu.dk\/help\/faq.html\"><code>https:\/\/docs.cloud.sdu.dk\/help\/faq.html<\/code><\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"gp-gutenbergpro-616d1 wp-block-paragraph\"><strong>Interactive HPC operational status for users <\/strong><br><sub><em>Please note, that this status only reflects technical issues with the cluster\/computer.<\/em><\/sub><br><sub><em>Other issues, such as user overload, are only be visible to Back Office personnel. <\/em><\/sub><\/p>\n\n\n\n<p class=\"gp-gutenbergpro-85c09 wp-block-paragraph\"><a href=\"https:\/\/status.cloud.sdu.dk\/\"><code>https:\/\/status.cloud.sdu.dk\/<\/code><\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"gp-gutenbergpro-b45e6 wp-block-paragraph\"><strong>Apps documentation<\/strong><br><sub><em>UCloud documentation for preinstalled apps <\/em><\/sub><\/p>\n\n\n\n<p class=\"gp-gutenbergpro-7b639 wp-block-paragraph\"><a href=\"https:\/\/docs.cloud.sdu.dk\/Apps\/apps_index.html\" target=\"_blank\" rel=\"noreferrer noopener\"><code>https:\/\/docs.cloud.sdu.dk\/Apps\/apps_index.html<\/code><\/a><\/p>\n\n\n\n<div class=\"wp-block-columns gp-gutenbergpro-71ad7 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column gp-gutenbergpro-b2938 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column gp-gutenbergpro-bfd79 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Interactive HPC operational statusPlease note, that this status only reflects technical issues with the cluster\/computer. Other issues, such as user overload, are only visible to Back Office personnel. A setup ensuring user access to this information is underway. Front Office Support Contact your local front office for assistance with: If the issue requires Back Office [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full-width.php","meta":{"gtp_columnspro_styling":"{\"22fc16d5-7dd9-4400-b66c-3ff3229c1c5b\":\".gp-gutenbergpro-70974 { position:relative; background-position-x: 50%;\\nbackground-position-y: 50%;\\nbackground-size: cover;\\ngap: 3%;\\nmin-height: 0px; }  \",\"f8127e22-2d01-4176-aa14-f6ad8b4e2fb9\":\".gp-gutenbergpro-84ed7 { position:relative; background-position-x: 50%;\\nbackground-position-y: 50%;\\nbackground-size: cover;\\ngap: 3%;\\nmin-height: 0px; }  \",\"e9b723fc-ada3-47f4-a336-edfe2f6891f2\":\".gp-gutenbergpro-3c07d { position:relative; background-position-x: 50%;\\nbackground-position-y: 50%;\\nbackground-size: cover;\\ngap: 3%;\\nmin-height: 0px; }  .gp-gutenbergpro-3c07d .wp-block-column { margin-left: 0 !important; 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